Help Center

Frequently Asked Questions

Everything you need to know about ordering, payment, shipping, storage, and support. Can't find your answer? Email info@wlc-america.com.

Ordering & Products
What does "research use only" mean?
All WLC-America products are intended strictly for in-vitro laboratory research and development. They are not drugs, supplements, or cosmetics, and are not for human or animal consumption, ingestion, or clinical use. By ordering, you confirm you are a qualified researcher or institution.
Are your peptides third-party tested?
Yes. Every batch is tested by an independent laboratory using HPLC (purity) and mass spectrometry (identity/mass). We target 99%+ purity on all compounds.
How are the peptides supplied?
Most products ship as lyophilized (freeze-dried) powder in sealed vials for maximum stability during storage and transport.
Do you offer bulk or wholesale pricing?
Yes, for qualifying labs and repeat researchers. Contact [SUPPORT EMAIL] with the compounds and quantities you need for a custom quote.
Payment
What payment methods do you accept?
We accept [LIST: e.g. credit/debit cards, bank transfer, Zelle, crypto]. Available options are shown at checkout.
Is my payment information secure?
Yes. All transactions are processed over an encrypted (SSL) connection. We do not store your full card details on our servers.
Shipping
Where do you ship?
We ship within the United States. [Add international note if applicable.]
How fast do orders ship?
In-stock orders placed before [CUTOFF TIME] [TIMEZONE] on a business day ship the same or next business day.
How do you protect temperature-sensitive products?
Orders are packed in temperature-protected packaging to maintain stability in transit. See our Shipping Policy for details.
Storage & Handling
How should I store the peptides?
Lyophilized peptides are best stored in a freezer at -20°C for long-term storage. Once reconstituted, store refrigerated at 2–8°C and use within the timeframe appropriate for the compound. Keep all products away from heat, light, and moisture.
How long do they last?
Stored correctly (lyophilized, frozen), most peptides remain stable for extended periods. Check the label for batch-specific guidance.
Returns & Support
What is your return policy?
Due to the sensitive nature of research materials, returns are limited. See our Returns Policy for full details on damaged, incorrect, or defective orders.
How do I contact you?
Email [SUPPORT EMAIL] or use the form on our Contact Us page. We respond within [X] business days.

Note: All WLC-America products are sold for laboratory and research use only and are not for human or animal consumption.